What we do
Studio City Water Damage Pros connects Studio City, CA homeowners, renters and small businesses with licensed and insured restoration professionals for water damage and mold. The dispatch line at (818) 337-2642 is open 24 hours a day, every day.
We cover the full path of a water loss: emergency water removal, drying through water mitigation, cleanup, repair and mold remediation. We do not cover fire damage, and we do not do waterproofing or foundation drainage.
How a call works
You call
The dispatcher asks where the water came from, how much there is and whether anything is unsafe.
Safe first steps
You get plain instructions for the minutes before the crew arrives.
Scope and price
The work and what drives the price are explained before work starts.
Work and records
The crew documents the job with photos and moisture readings.
What we do not promise
We do not promise an exact arrival time, because traffic, weather and call volume change it. We do not promise that an insurer will approve a claim, and we do not make promises about future mold, because that depends on keeping moisture under control. We explain what we know and say plainly when something is outside our work.
Standards matter too. ANSI/IICRC S500 is the published reference for water damage restoration and S520 is the one for mold remediation. Ask any company, including ours, whether its crews work to them.
Studio City, in a few lines
Studio City sits in the southeast San Fernando Valley, just west of the Cahuenga Pass. It was once called Laurelwood, and the area took its current name after Mack Sennett started a studio there in 1927. Radford Studio Center, formerly CBS Studio Center, still anchors the neighborhood.
The practical side: Ventura Boulevard is the main corridor, the Los Angeles River and Tujunga Wash run through as concrete channels, and the Santa Monica Mountains rise to the south with Wilacre Park, Fryman Canyon Park and Coldwater Canyon Park on the slopes. We work in that mix of flats, canyons and older and newer buildings.
Who answers the phone
A dispatcher answers, not a recording. The dispatcher asks a short list of questions about the address, the source of the water, how far it has spread and whether anything looks unsafe. Those answers decide what the crew brings and what you should do in the minutes before they arrive.
Nights and weekends work the same way as weekday mornings. A pipe does not wait for business hours, so the line does not either. If you reach voicemail during a surge, leave your address and a callback number and the dispatcher returns the call.
What we ask of every crew
- Take moisture readings before and after drying so the file shows what was wet.
- Photograph the loss, the equipment and the finished work.
- Explain the scope in plain words before work starts.
- Say so when something is outside the job, such as a failed foundation drain or a permit question.
- Keep the homeowner informed about what stays, what goes and why.
Jobs we take and jobs we refer
We take burst pipes, appliance leaks, ceiling leaks, sewage backups, storm water and the mold that follows damp materials. Homes, condos, apartments and small commercial spaces are all fair game.
We refer fire and smoke damage, roof replacement, plumbing repair itself and waterproofing to the trades that do that work. A plumber still has to fix the pipe, and we will tell you that early so you can line one up while the drying starts.
Where we serve
Crews are based at 13223 Ventura Blvd and serve Sherman Oaks, North Hollywood, Burbank, Valley Village and Encino. See the service area map for the full list.
Are you a single company or a network?
The dispatch line coordinates licensed and insured restoration professionals who serve Studio City and nearby towns.
Can you give me a price over the phone?
The dispatcher explains what drives the price and what the first visit looks like. Scope and price are explained before work starts.
Can I visit your office?
The business address is 13223 Ventura Blvd, Studio City, CA 91604. Call first so the right person can meet you.
How do I contact you?
Call (818) 337-2642 at any hour. Email is [email protected] for non-urgent questions.