Call the dispatch line
Call (818) 337-2642 at any hour. We take calls by phone only, so there is no form to fill out and no wait for a reply. If someone is in danger or water is near electrical equipment, call 911 or the utility first.
What to have ready
- Your street address and the nearest cross street.
- Where the water came from, if you know, and whether it has stopped.
- Roughly how much area is wet and which floor.
- Whether the water looks clean, dirty or smells like sewage.
- Your insurance company name, if you want to mention it.
Visit or write
Every call gets a human dispatcher, who asks a few short questions and explains the next safe step. That works the same on a quiet weekday and on a storm night.
Business address: 13223 Ventura Blvd, Studio City, CA 91604. Please call before visiting so the right person can meet you. Email: [email protected] for non-urgent questions. The map below shows the address.
Map to our Studio City office
Common contact questions
Is the line really open at night?
Yes. The line is open 24 hours a day, every day, including nights, weekends and holidays.
Can I book through the site?
No. Everything is by phone, so the dispatcher can ask about your situation.
Which areas can you reach?
Studio City, Sherman Oaks, North Hollywood, Burbank, Valley Village and Encino.